Order Info

Can I cancel my order after I've made a purchase on the website? - You can.

We offer immediate order cancellations up to a limit of 30 minutes after purchasing - so if you change your mind within that time - send us a message and we'll cancel and/or refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated product selection will meet or exceed your expectations but if you want to make a return - please contact our support team at help@sillydoggo.com and we will respond within 24 hours to assist with the process.

Can I update my address?

Yes! If you contact us within 24 hours of placing your order by submitting a ticket here, we can update your address. If it's after 24 hours, we can no longer update your address.  

I never received my order. Help!

Oh no! We'll sort this out for you. If it's been over 30 days since you ordered (our maximum delivery time right now), submit a support ticket to us by clicking here and we'll look into the status of your order and resend it to you with NO questions asked.

 My order arrived broken. 

We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here and we'll work it out for you and resend it to you or provide you with a refund!

 Is it safe to process payments through you? Do you have access to my credit card details?

We use Stripe and Paypal, the leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed encrypted via Stripe or Paypal.

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Visa, Mastercard, and American Express.

How secure is my personal information?

Silly Doggo adheres to the highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

How soon will I receive my order?

If you live in the United States, it normally takes around 10 to 25 business days for your product(s) to get to you. If not then expect your package in 14 to 30 business days, due to such high demand. 

What is your return policy like?

We have a 30 Day Money Back Guarantee on ALL of our items.

Why didn't I receive a confirmation email?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

Why isn't the tracking information updating?

The tracking information is normally delayed by a few days. Please don't worry if you aren't seeing updates. You can email support if it has been more than 3 weeks and we will take a look at it for you.

How can I contact Silly Doggo?

You can contact our customer support via email:

help@sillydoggo.com

We do our best to respond within 1-2 business days.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.